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Sometimes this data can get corrupted which results in issues occurring on the device. The phone system cached data is used to speed up the access to your phone apps. Find out what app this is and uninstall it. In case the issue does not occur in this mode then it’s likely that the problem is caused by an app you downloaded. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.Continue to hold the Volume down key until the device finishes restarting.Immediately after releasing the Power key, press and hold the Volume down key.When SAMSUNG appears on the screen, release the Power key.Press and hold the Power key past the model name screen appearing on the screen.To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode. There are instances when an app you downloaded and installed in the phone could be causing this problem. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.To display preinstalled apps, tap Menu > Show system apps.Tap the desired application in the default list.If this is the case then clearing the cache and data of this app will help. There are cases when corrupt data within the text messaging app can cause this particular issue. Once the phone restarts check if the issue still occurs.Ĭlear the cache and data of the text messaging app Press and hold the Power and Volume down key for up to 45 seconds.The first thing you will have to do in this case is a soft reset which is usually done when a phone becomes unresponsive but is also recommended in this particular case. In case it does then proceed with the troubleshooting steps listed below. Once your phone has the correct APN settings try to check if the issue still occurs.

#Att messages app download update#

Verify and update the following settings for the Data APN:.Tap Settings > Connections > Mobile networks > Access Point Names.From the Home screen, swipe up on an empty spot to open the Apps tray.Try checking if your phone has the correct Xfinity APN settings.

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It’s also likely that the APN setting of the phone got deleted during the software update. The phone should also have a strong mobile data signal. Since the problem only occurs when receiving a group message then you should make sure that you have an active mobile data subscription.

#Att messages app download install#

If an update is available then I suggest that you download and install it first. Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. Please let me know if you need additional info. I took it by an Xfinity store yesterday, spent an hour waiting around while they tried to find the issue and finally left with a case # and the promise that someone would call me back within 72 hours. Other messages from senders to my single address seem to be working fine. When I click on the arrow, I get the message “Error: Network error occurred.” This seems to be happening only on messages to/from group addressees. There is a link with an arrow pointing down. Now some text messages come in as in this example: No Subject Message size: 2KB Expires: 10:20 AM, Feb 8. Samsung recently did a forced software update overnight (02/01/19).

#Att messages app download how to#

How To Fix Samsung Galaxy S9 Not Downloading Group Text Messages After Software Update We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

This is a free service we are offering with no strings attached. We will be more than happy to assist you with any concern that you may have with your device.

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If you own a Samsung Galaxy S9 or any other Android device for that matter then feel free to contact us using this form. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 not downloading group text messages after software update issue. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. This a a flagship device released last year which is popular among consumers due to the number of excellent features that it has. Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #S9 fix the issues that they are experiencing with their phone.